Quality Assurance/Inspector UCL

Help us “Elevate Education, Everywhere.”

Etio

At Etio, we help governments and institutions around the world improve education at scale. Formerly the government services arm of Tribal Group, our work is grounded in evidence, experience, and impact. We support system-wide education reform - from strategic planning and workforce development to performance benchmarking - delivering solutions that elevate learning outcomes and transform futures.

The Role: Quality Assurance/Inspector 

The Quality Assurance/Inspector plays a vital role in the evaluation of 200 master trainers over a 3-year national workforce development programme in Saudi Arabia. Working under the guidance of the Lead Reviewer, you will conduct in-class observations, participant interviews, and produce bilingual (Arabic/English) reports aligned to a structured QA framework.

This role ensures the collection of accurate, evidence-based insights into trainer delivery and effectiveness, contributing to the programme’s goals of raising instructional standards and supporting consistent, high-quality learning experiences. Observers work collaboratively in mixed-background teams to provide well-rounded, fair assessments and uphold the integrity of the evaluation process.

This role blends field-based evaluation with analytical report writing and offers a unique opportunity to contribute directly to human capital development across the Kingdom.

Key Responsibilities:

• In-Class Observations: Conduct 2-day in-class observations of master trainers during training sessions, including attendee interviews (~10%).Apply the QA framework to assess delivery, engagement, and effectiveness.
• Reporting: Evaluate delivery, engagement, and effectiveness using a structured QA framework. Draft clear, bilingual (Arabic/English) reports (~1,200 words) within 2–3 days of observation. Revise reports based on feedback from the Lead Reviewer to ensure consistency and quality.
• Collaboration and Feedback: Collaborate with co-observers, participate in calibration sessions, and provide input during the pilot phase. Coordinate with the Lead Reviewer and Project Manager to align on deliver.
• Logistics and Travel: Coordinate with the Project Manager on scheduling and travel across Saudi Arabia (up to 5 trips per cohort). Maintain flexibility to participate in multiple observations per round.
• Training Participation: Attend training and periodic workshops to maintain methodology alignment, QA criteria, and reporting format.

What You’ll bring:

• A sharp eye for detail and structured thinking to assess and interpret trainer performance.
• Strong communication and interpersonal skills for conducting interviews and working with diverse teams.
• Bilingual writing ability to produce clear, concise, actionable reports in Arabic and English.
• Cultural sensitivity and adaptability when engaging with varied training environments across KSA.
• A collaborative mindset and openness to feedback, calibration, and shared learning.
• Organisational discipline to meet observation and reporting deadlines in a fast-paced setting.

Qualifications (We're interested in anyone who meets all of the following):

Essential

• Bachelor’s degree or equivalent in education, training, HR, or a related field.
• Minimum of 2 years’ experience in training observation, teaching, or professional evaluation.
• Fluent in Arabic and English (spoken and written), with ability to draft bilingual reports.
• Ability to travel within Saudi Arabia and adapt to flexible working schedules.

Desirable

• Experience in adult learning or professional development, particularly in the GCC/KSA.
• Familiarity with QA frameworks or assessment methodologies (e.g., rubrics).
• Prior experience in bilingual reporting or cross-disciplinary team collaboration.

Why Etio?

At Etio, we don’t just implement platforms - we drive meaningful transformation. This is your chance to play a central role in scaling digital learning that has national and global impact.

You’ll help shape our future, grow our capability, and ensure our solutions land with clarity, value, and measurable change.